FAQs

Welcome to www.sproutcan.com’s FAQ page! Below are some of the questions our customers frequently ask. If you have additional questions, please feel free to contact us.

1. 🌿What types of watering cans do you offer?
   We offer a variety of plant watering cans, including:
   Plastic watering cans: Lightweight and durable, suitable for everyday use.
   Metal watering cans: Classic design with excellent durability.
   Glass watering cans: Beautiful and elegant, perfect for home decoration and indoor use.
2. 🌿How do I place an order?
   You can place an order by following these steps:
   Browse our website and select the watering can you want.
   Add the product to your shopping cart.
   Proceed to the checkout page, fill in your information, and select a payment method.
   Confirm your order and complete payment.
3. 🌿What is your shipping policy?
   We offer nationwide shipping. Orders will ship within 3 business days after payment is completed. The specific delivery time depends on your location and the shipping method selected.
4. 🌿How do I track my order?
   After your order is shipped, you will receive an email with tracking information. You can use this information to track your order status on the shipping company’s website.
5. 🌿What is your return policy?
   We offer a 30-day return policy for all products. You may return your product within 30 days of receipt. Please ensure the product is unused and in its original packaging. For detailed return procedures, please refer to our Refund and Return Policy.
6. 🌿What are your payment methods?
   We accept a variety of payment methods, including:
   Credit and debit cards
   PayPal
   Bank transfer (please confirm details during checkout).
7. 🌿Can I change or cancel my order?
   Once an order has been submitted and is being processed, it cannot be changed or canceled. If you need to change your order, please contact our customer service team as soon as possible and we will do our best to accommodate your request.
8. 🌿What if I received a damaged product?
   If your product is damaged upon receipt, please contact our customer service team immediately. We will provide a return or exchange and resolve the issue as quickly as possible.
9. 🌿Can I provide feedback or reviews?
   Of course! We welcome customer feedback on our products and services. You can submit your comments or suggestions through our contact email.

Thank you for visiting www.sproutcan.com! We look forward to providing you with quality service and products. If you have any further questions, please feel free to contact us!