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REFUND & RETURNS
Thank you for choosing www.sproutcan.com to purchase your plant watering can! To ensure your satisfaction, we have established the following refund and return policy. If you are dissatisfied with your purchase or experience a problem, please follow the instructions below.
- 🍃Return and Refund Terms
Return Period: You may return your product within 30 days of receiving it.
Product Condition: Returned products must be in their original condition, including the complete packaging, all accessories, and unused.
Exclusions: The following types of products are not eligible for returns:
Opened and used products
Discounted items (special promotions) - 🍃Return Request
To request a return, please contact us at:
Email: journeyman@sproutcan.com
Please provide the following information:
Order Number
Product Name
Reason for Return
We will process your request as quickly as possible and provide return instructions. - 🍃Return Shipping Costs
Return Shipping Costs: If the return is due to an error on our part (e.g., incorrect item or damaged product), we will cover the return shipping costs. Customer Responsibilities: If you request a return for any other reason (such as dissatisfaction or incorrect purchase), you will be responsible for return shipping. - 🍃Refund Processing
Once we receive your return and have verified the product’s condition, we will process your refund within 7 business days.
The refund will be credited back to your original payment method. Please note that the time it takes for a refund to be credited may vary depending on your bank or payment provider. - 🍃Exchange Policy
To request an exchange, please follow the return request process and specify the product you wish to exchange. You will first need to return the original product. Once we have received and verified its condition, we will arrange for the new product to be shipped to you.
We are committed to providing you with excellent customer service and ensuring you are satisfied with your shopping experience at www.sproutcan.com. Thank you for your understanding and support!